WEBSITE TERMS OF USE

These Website Terms of Use (the «Website Terms») will apply to your use of our Website and our communication with you.

The healingjourneys.com (hereafter «Website») is a website managed by IE Yaroslava Bondar (hereinafter «YB» or «Healing Journeys», «Company», «Office», «we»). We are online travel services registered in Ukraine and operating from Greece, our contact phone number +30 2104408034 and Email: contact@healingjourneys.com.

Use of the Website is subject to these Terms governing your rights and obligations (hereinafter «Customer», «Traveler», «User» or «you»). These Website Terms constitute a fully binding agreement between YB, the owner of all rights in the Website, and you. Therefore, it is recommended that you read these Website Terms carefully.

Please ensure that you read all provisions of our Website Terms carefully before using it – your use of and access to any page or part of our Website indicates that you agree to comply with and be bound by all such terms and conditions. If you do not agree to our Website Terms, you are prohibited from using or accessing this site.

Modification of the terms

We reserve the right to modify the Website Terms at any time. If you do not agree to the updated Terms, you should stop using the site. Any further use of the Site after such notice will be deemed to be acceptance of such changes. Therefore, we recommend that you visit and review these terms periodically.

Suspension Or Termination Of The Website

We do not guarantee that our Website or any content on it will always be available or will be uninterrupted. We reserve the right at any time to terminate, temporarily or permanently, suspend or limit the availability of all or any part of our Website for business and operational or any other reason, without incurring any further liability.

Authorized use of our website

You may use this Website only:

• for personal, non-commercial use (which will always be reasonable and not abusive),

• to obtain information, check the suitability and availability of our products and services,

• for purposes lawfully connected to the purchase of our products and services and

• to contact us about your bookings or travel arrangements or to submit and share your views, reviews, and comments about our products and services.

Unauthorized Use Of Our Website

You agree that you may not:

• Access, extract, use, or copy any material or information on this Website for any commercial purpose or for purposes that are unlawful. In particular, you may not copy (whether by printing, saving on disk, or otherwise), distribute (including distributing copies), modify or alter in any way, or use any material contained on this Website, except that you may print any individual page for your personal use,

• Use this Website in a manner that causes or may cause an infringement of the rights of any other party or that violates any standards, regulations, or codes published by any relevant authority,

• Use this Website in any way that interferes with or affects the performance of the Website or our systems or that interferes in any way with the use of the Website by other users,

• Obtain or attempt to obtain any unauthorized access to our Website, our other systems, and/or the personal data, information, or booking data of other users and customers,

• Make any unauthorized, false, or fraudulent booking on this Website and attempt to obtain unauthorized access to our Website, the server on which our Website is stored, or any server, computer, or database connected to our Website;

Content Of Our Website

All content and information on this Website, including (without limitation) all text, audio, photographs, images, logos, videos, maps, graphics, design, source code, and software. You agree that the material and information, whether in whole or in part, from this Website may not be reproduced, copied, republished, uploaded, posted, or transmitted in any form or medium without the prior written permission of the owner.

Our Responsibility For Information And Content

The content of our Website is provided for informative purposes as well as to assist customers in collecting travel information by identifying the availability of travel products and services, conducting travel searches and bookings, or otherwise transacting with travel providers, and must be used «as is», subject to modifications by Healing Journeys. You should obtain professional or specialist advice before taking or refraining from any action based on the content of our Website.

We strive to make use of our Website safely and to provide, through the Website, information that is accurate, complete, valid, reliable, and up-to-date. In any event, however, Users acknowledge and accept that, given the nature and development of our products and services, as well as the nature and technical requirements inherent in the Internet, we may not be able at all times to exercise full control over all content and security of our Website and services.

We do not undertake, warrant, or assume any responsibility that the use of the Website by Users is legal or not and that the content of the Website is accurate, complete up-to-date, or secure. Therefore, Users agree that they must evaluate the content themselves and are solely responsible for their own actions based on their use of the Website, including any decision they make to rely on the accuracy, completeness, and/or validity of the content of the Website.

The use of the Website is the responsibility of the User. Healing Journeys and its employees, any third party involved in the creation, production, or publication of the Website shall not be liable, to the extent permitted by law to exclude liability, for any positive, negative, moral, or other damage resulting from or related to the use of the Website or the material.

Links To Other Websites

This Website contains links to other websites, which may be external websites managed by our selected suppliers and/or partners, or other third-party websites. From time to time, when you browse, book travel services or use the features of this Website, we may provide you with links or connect you to websites that may be our branded websites or third-party branded websites. These links or connections are provided so that you can search for and purchase additional services, find more information about our services and your travel needs quickly and easily, and learn about the products and services of other companies and brands. Please note that we are not responsible for the content of these websites and access to and use of these websites is subject to the terms and conditions of those websites.

We do not warrant that our Website will be secure or free of errors or viruses. You are responsible for your use of information technology, computer programs, and platforms to access our Website. You should use your own antivirus software.

Rules Regarding Linking To Our Website

You must not create a link in a way that suggests any form of affiliation or endorsement by us when there is none. Our Website must not be framed by any other website, nor may you link to any part of our Website. Please note that we reserve the right to revoke your connection permission without notice.

Violation Of The Terms Of Use

In all cases of violation of these Website Terms, Users are obliged to compensate Healing Journeys for any consequential damages suffered. The failure of Healing Journeys to exercise its rights under these Website Terms shall not be construed as a waiver of such rights. We reserve the right to monitor the application of these rules at our sole discretion.

Relationship Between The User And Healing Journeys

The User agrees that no principal-agent relationship, no partnership or association of any type, and no employment relationship is created between the User and Healing Journeys as a result of the Users’ use of this Website.

Governing Law - Dispute Resolution

If you are a User, please note that these Website Terms and any amendments thereto are governed by and construed in accordance with the Laws of the Hellenic Republic. Any dispute shall be irrevocably and unconditionally submitted to the exclusive jurisdiction of the courts of Athens, Greece. If any provision of the Terms is held by a court to be invalid or unenforceable, such invalidity or unenforceability shall not affect the remaining Website Terms, which shall continue in full force and effect.

Contact Us

For any questions you have contact Healing Journeys via email: contact@healingjourneys.com

GENERAL TERMS AND CONDITIONS

General Information

IE Yaroslava Bondar, our Company, operates as an online travel service, contact number: +30 2104408034 and Email: contact@healingjourneys.com (hereinafter «Healing Journeys», «Company» «Office», «we») organizing Personalized Healing Journeys, either alone or in cooperation with other travel agencies and travel services providers or acts as an intermediary between travel agencies, transport, and other travel services providers with the ultimate goal to assist Customers in collecting travel information by identifying the availability of travel products and services, conducting travel searches and bookings, or otherwise transacting with travel providers and selling the Personalized Healing Journey(s) to travelers (hereinafter «Traveler/es», «Customers», «you»).

Please read carefully the General Terms and Conditions (hereinafter the «Agreement» ) concerning the use of our website booking services and orders of your Personalized Healing Journey(s). Participation in a Personalized Healing Journey(s) means that the Customer («you», «Traveler») unreservedly accepts the following «Agreement». «Personalized Healing Journey(s)» is the predetermined combination of at least two of the following elements, i.e., transportation, accommodation, and other travel services, not complementary to transportation or accommodation that represents a significant part of the Personalized Healing Journey(s) as long as the provision in question exceeds 24 hours or includes an overnight stay and is offered for sale at a total price.

The «Agreement» contains general information, as well as the rights and obligations of the Healing Journeys («Company», «Office») and the Traveler respectively (hereinafter the «Parties»), in the Personalized Healing Journey(s). For specific information (destinations, tickets, services, activities, prices, duration, departure and return times, means of transport, accommodation, etc.), that pertains to each individual Personalized Healing Journey(s) or our offers, you must consult and obtain the relevant price list. The offers and prices are valid for the period indicated in the relevant brochures or on our website (https://healingjourneys.com/).

Organization and Participation In Personalized Healing Journey(s)

Organization of your Personalized Healing Journey(s) can be done either by e-mail and/or telephone, chat, sending us an inquiry, or booking form on our website. It is valid only when validated with the prescribed advance payment and paid completely on time in accordance with the terms of these «Agreement» and always in accordance with the price list and any described charges, which are an integral part of each Personalized Healing Journey. The right to participate in the Journey is secured by paying the total amount of the Journey and related charges forty (40) days before departure unless otherwise specified during the organization of your Personalized Healing Journey(s). Failure to pay the total amount of the trip within the prescribed period entitles the Company to cancel the reservation and, where appropriate, to demand cancellation fees, in accordance with the cancellation conditions provided in this «Agreement».

Booking Conditions

I, IE Yaroslava Bondar (hereafter «Healing Journeys», «Company», «we», or «us»), have set as a high priority to provide Healing Journeys’ Customers with pleasant and enjoyable Journeys. In case of problems arising during the Journey, please report to us immediately, so that any problem can be resolved on the spot.

We are sure that our good cooperation should be based on certain rules and conditions known in advance to each participant. Please pay attention and read carefully these Booking Conditions, together with our privacy policy and any other written information before you set out the details of your booking with us and before we confirm your booking. It sets out our (both «Parties») respective rights and obligations and forms the basis on which bookings are accepted by our Company.

By purchasing tickets, services, and activities and participating in our Personalized Healing Journey(s), you have accepted our General Terms and Conditions, along with the Booking Conditions mentioned below.

By making a booking for a group of people or family, the first named person on the booking («the lead name») agrees on behalf of all persons detailed on the booking that:
1. He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
2. He/she consents to our use of information in accordance with our Privacy Policy;

Booking Process:

Commitment deposit: Creation of your Personalized Healing Journeys - customizing all itineraries, is a time-consuming process that requires great attention to detail. Upon receipt of your inquiry, we will provide you with an initial journey itinerary, based on the information and requests provided. Following receipt of clarifications, feedback and possibly changed requests, we will present you a second revised version of your Journey itinerary. After having provided two Journey’s itinerary versions, depending on the characteristics of your request, we may, as a next step ask for a non-refundable commitment deposit of 150 Euros in order to continue the planning of your journey. This commitment deposit counts towards the cost of your journey once you decide to book.

All bookings must be made online, via email, chat, or by phone (confirmed via email). Participants are responsible for ensuring the accuracy of all information provided during the booking process.

Confirmation of Bookings:

• For any «Self-Drive» Jourbeys, tickets, tours, and services purchased via booking engines of our partners, bookings are confirmed upon receipt of the full cost of the purchased products(tickets, tours and services etc.).

• For any Personalized Healing Journey(s) bookings are confirmed with a 50% deposit of the total journey (and chosen services) cost as specified in the booking form. The balance payment is due 40 days before the journey start date.

• If you book a journey within 40 days of departure, the full payment is required at the time of booking.

Payment Deadlines:
Failure to complete payment by the specified deadline will result in the cancellation of your reservation. Any payments made up to that point may be subject to the cancellation policy outlined below.

Refunds for Unaccepted Bookings:
If we are unable to accept your booking for any reason, any payments made will be refunded within five (5) working days.

The travel services to be provided and the related costs are described in detail in the travel contract (hereinafter the «Contract»), which is necessary and must be signed by all Travelers or anyone acting on their behalf, as their representative. This will be handled by e-mail, noting that in case of withdrawal, it must be declared within at least ten (10) days from the date of sending the e-mail, always taking into account the relevant fee cancellation policies that may apply.

Responsibilities of Company

Our Company is committed to coordinating and carrying out in the best possible way the Journeys available to its Travelers. Nevertheless, our Company uses airlines and other transport companies, hotels, local travel agencies, and other entities over which we do not exercise direct control. Our role is mediating the provision of services to our Travelers and, therefore, our responsibilities are found only in cases of omissions due to the fault of our Company and its organizational failure. As such, our Company is not responsible for extraordinary and unavoidable situations (force majeure), that it is unable to foresee or control effectively, such as:

- Changes, delays, or cancellations of scheduled routes of any kind. The scheduled airlines and departure times in the trip descriptions have been based on the scheduled/published itineraries in effect at the time the program was issued.

- Accidents, diseases, or unpleasant organic effects from climatic conditions, inability to adapt to different time zones (jet lag), altitude, epidemics, food poisoning, or insufficient sanitary conditions.

- Any difficulties that may be caused by unforeseen circumstances, such as adverse weather conditions, strikes, coups, wars, hijackings, fires, earthquakes, floods, and any other force majeure or similar situation.

- Damage, loss, or theft of luggage, personal belongings, money, or travel documents and any consequence of a criminal or other criminal act.

In any case, our Company makes every possible effort and offers every possible service and assistance in dealing with such cases, without establishing the Company for any responsibility or obligation to cover the relevant extraordinary expenses, which should be covered, as in cases of force majeure by the Travelers themselves. As part of our responsibility towards our Customers, we try hard to adopt fair and ethical business practices, as well as accurate marketing communications at all times.

Responsibilities/Obligations Of Travelers

Travelers participating in Personalized Healing Journey(s) have the obligation to comply with the travel schedule, the guides' instructions, and the timely arrival at the meeting points for the various program services (flights, transfers, guided tours, excursions, meals, etc.). If there is any delay or inconsistency on the part of the Traveler(s) that results in missing a flight, excursion, transfer, or any other service offered, then the Traveler(s) must continue the trip or rejoin the group (for group Travelers) at his own risk and expense, with no right to a refund for the service he missed or for the entire Journey if he fails to rejoin the group and to continue his Personalized Healing Journeys (applicable as for group, so and for Solo, Couple, Family Travelers).

The obligation to adhere to the timetable includes transitions by any means as well as departure/return/transfer flights to another destination, with the Company not being responsible for the loss of these and not being obliged to compensate the participant. The participants of the Personalized Healing Journey(s) are solely responsible for the timely securing and safekeeping of the necessary travel documents (passports, etc.) as well as for the authenticity of their declarations to the Greek or foreign customs authorities.

Travelers are also solely responsible for having any main or additional document required for their Journey (entry visa, vaccination certificates, diagnostic tests, etc.). The validity of all the above documents is the sole responsibility of the Travelers and in no case shall the Company be responsible for untrue, forged, out-of-date documents of any type, even if they came into the participant's possession without their knowledge or consent.

Travelers are solely responsible for their compliance with rules and laws of any kind during travel. These include hotel rules (smoking, etc.), rules when using vehicles (coaches, etc.), but also general laws and regulations that have been imposed in each state (smoking, indecent behavior, not wearing a mask, etc.). Therefore, any infringing behavior is solely borne by the Traveler, while the Company is not obliged to compensate the Traveler as a consequence of the violation. Reasonable complaints, during the Journey, must be reported immediately to our Company and to the provider of the specific service in writing. If the problem presented cannot be solved on the spot, the Traveler is obliged to complain in writing and within a period of ten(10) days from the return of the Journey for any omissions and faulty execution thereof. Our Company reserves the right not to respond to letters of complaint sent after the above deadline. In the event that the Traveler interrupts his trip by his own decision and leaves the arranged Personalized Healing Journey, even due to force majeure, he is not entitled to any further service or compensation, and the responsibility and costs of any movement outside the arranged Personalized Healing Journey for Traveler (Solo) and/or group(or Couple, Family) of Travelers shall be carried by such Traveler(s) only.

If the trip is interrupted, due to quarantine or possible hospitalization of the Traveler(s) or for any further preventive reason of public health either of the destination country or of any intermediate country, the Office bears absolutely no responsibility towards the Traveler for not providing part or all of the agreed services, not having any obligation for any kind of compensation or replacement of non-provided service at a later time.

Travel Documents - Passports, Entry Visas, Health Forms

Each Traveler is responsible for validating, securing, and storing the travel documents required for their Journeys (passport, visa, vaccination certificate, etc.). Before completing any booking, the Traveler is required to contact the Company to provide general information regarding the required travel documents for registration (passport, visa, any required medical examinations, etc.). The Company is not responsible in case of delay or inability to issue the necessary documents. A valid passport is required for all Travelers traveling abroad. The period for timely issuance of a valid visa lasts at least 14 days before departure. However, as regulations vary by destination, it is recommended that you consult with the appropriate governmental agencies (consular authorities) and embassies in Greece or the host country to determine applicable requirements before booking your Journeys, and clarify whether the necessary travel documents are available, whether they are valid and what they are; the exact duration of the visa and travel documents in the country of residence. Validation of all personal travel documents (passport, identity card) is the Traveler's sole responsibility. For some destinations, an additional passport expiration after 3, 6, or 12 months is required. Passports and Visas for countries in the Schengen area: U.S. and Canadian citizens may enter the Schengen area for up to 90 days for tourist or business purposes without a visa. U.S. citizen’s passport should be valid for at least six months beyond the period of stay and Canadian citizen’s passport should be valid for at least three months beyond the period of stay. Non-US or Canadian citizens should contact the appropriate consulate for information on the necessary documents required. The above requirements are subject to change at any time. It is the traveler’s responsibility to check with the equivalent embassy and its consulates for up-to-date information.

Special attention is also required for minor travelers, who must necessarily be provided with travel documents/passports. In this case, it is the responsibility of their guardians to provide the necessary documentation that allows minor travelers to participate in the Journey. In addition, Travelers who are responsible for the actions of accompanying children should continuously monitor their safety and behavior throughout the Journey. The inability to obtain and present to the authorities valid travel documents (passport, visa, work permit, etc.) is the sole responsibility of the Traveler and does not justify the cancellation of his participation in the Journey without payment of cancellation fees.

We shall not be responsible, under any circumstances, for any loss, damage or expense, or to reimburse or refund any part of the Journey, should any traveler be deported or refused entry by the authorities, for any reason, including irregular travel documents, quarantine restrictions, customs regulations, import/export restrictions, executive or administrative orders, possession of unlawful items or other criminal activities. Each traveler is also solely responsible for ensuring that his or her name which is provided to the Company reflected in the name in his or her passport or travel document. If any amendment to such name is required, all applicable fees and charges shall be carried by the Traveler.

Luggage

Luggage is transported under the responsibility and care of its owners, regardless of whether or not they are accompanied by representatives of our Company. In case of damage or loss, the corresponding international conditions apply for each means of transport and for hotels and the responsibility in this case is limited to what is provided by these conditions. Our Company bears no responsibility for the contents of the luggage.

In air travel, a certain number of bags are allowed per passenger, with a certain maximum weight. The exact details regarding the number and weight of luggage will be communicated by the Company to the Traveler during registration for their Journey(s). In the event that additional costs arise due to baggage weighing more than the permitted weight, these are carried out solely by the Traveler and are paid on the spot at the airport. It is also noted that airlines allow only one hand luggage of small dimensions (about 50x40x25) in the passenger cabin. The Traveler is obliged to comply with the instructions, regulations, and general policy of the airline in the matter of overweight luggage for which the respective airline is solely responsible, and therefore the Office bears no responsibility in this regard. In case of damage or loss, the IATA Regulation applies.

Prices

All listed prices are calculated based on exchange rates (for foreign services) and air and ferry fares in effect at the time the tickets, activities, and accommodation for your Personalized Healing Journey(s) were issued. These prices may increase without notice in the event of a change in fares, revaluation of foreign exchange units, or any reversal of the original cost data, such as increases in fuel costs and mark-ups or taxes that States wished to impose after the schedule/price list was issued.

Accommodation

All information regarding the classification of hotels and accommodations noted in the Personalized Healing Journey(s) or sold via booking engines of our partners is in accordance with the applicable legislation of each state for the tourist classification of hotels and accommodations, which may differ from country to country. Most hotel rooms accommodate two beds, double beds, or a semi-double. Triple rooms are, in essence, double rooms with an extra bed. Usually, the extra bed can be smaller than the normal one or be a sofa or a folding one. The rooms are usually delivered by the hotel between 14:00-16:00 and are available to the tenants until 10.00-12.00 on the day of departure (depending on the policy of each Hotel). In case you wish to enter the room earlier or leave later, you will have to pay the relevant charge (subject to availability). If, due to unforeseen difficulties, the Traveler is forced to change to another hotel of the same or higher category, the Company is not obliged to compensate the Traveler(s).

In case of late arrival at the hotel, after the day or time of the Traveler's scheduled arrival, and if he has not informed the hotel in time, the latter has the right to cancel the reservation and make the room available for the entire period of the reservation, if asked for.

In the case of overbooking, our Company will try to replace the room with another hotel room of the same category or, if this is not possible, with a hotel room of a lower category and will refund the Traveler the resulting difference, without our Company bearing any further responsibility and obligation.

We recommend that you do not leave exposed and constantly monitor all your personal items (I.e. mobile phones, etc.) in any place (hotel, ship, plane, etc.).

Cancellation Policy

The Traveler is entitled to cancel his reservation by written notice to the Company, in accordance with the terms of our cancellation policy.

Cancellation By The Customer

If the Customer or «the lead name» (person who acts on behalf of the couple/family/group bookings) or any other member of the group decides to cancel already confirmed bookings, the Customer/Traveler must notify us about it in writing. Your notice of cancellation will only take effect when it is received in writing by us via email and when you receive an email response confirmation from us. Since we incur expenses in canceling your arrangements, the Customer will have to pay the applicable cancellation charges shown in the table below (the cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) who is canceling the journey(s).

Period before departure within which notice of Cancellation by you is received

Cancellation charges/fees

40 – or more days before departure - 50% of the total cost of your journey

39 – 15 days before departure - 70% of the total cost of your journey

14 days or less before departure - 100% of the total cost of your journey

Please note that some arrangements, and services may not be amended after they have been confirmed and any alteration or cancellation can incur a cancellation charge of up to 100% of that part of the arrangements, in addition to the charges noted above. We will deduct the cancellation charges/fee from the funds you have already paid to us.

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

The Traveler(s) is also responsible for the expenses paid by the Company on his behalf (registration in conferences or seminars, tickets for entertainment, sports, or other events, issuance of travel documents, etc.). The cancellation policy also applies in the event that a change in flight time was previously notified (indicatively from morning to evening or vice versa), the replacement of hotels with others of the same or higher category, as well as forced minor changes to the Journey that do not change significantly the whole nature of the Journey, even the illness, medical procedures and accidents of the Traveler(s). Subject to the above cancellation policy, the Traveler has the right to terminate the Contract before the start of the Journeys, without a cancellation fee in case of unavoidable and extraordinary events at the destination(force majeure) or very close to it, which affect the execution of the Journey(). For the assessment of the existence or non-emergency situations and their seriousness, any travel instructions or other announcements of official national authorities or authorities of the place of destination are taken into account.

Cancellation By The Company

Please note that all Personalized Healing Journeys are subject to final confirmation by the Company. Our company reserves the right to make changes or substitutions to meet unexpected situations, or cancel the experience if deemed necessary for reasons including insufficient participation and circumstances beyond Healing Journeys' control, such as strikes, lockouts, riots, wars, whether declared or undeclared, hostilities, civil disturbances, acts of God, acts of governments or other authorities, thefts, pilferage, epidemics, quarantines, custom regulations. In such a case we shall endeavor to notify you, at least 14 days before the scheduled departure date if any Personalized Healing Journey(s) arrangement cannot be finalized, needs to be changed by us or your reservation has to be canceled. In such case, we may, but are not obliged to, recommend alternative Personalized Healing Journey(s) to another destination. Please note that additional charges may apply for such alternative Personalized Healing Journey(s) and you will be advised accordingly of all such charges before having to make any election. If no alternatives are offered we will fully refund all payments received from you for the Personalized Healing Journey(s) (without interest), in full discharge of our obligations to you.

Refund Policy On Unused Part Of Your Personalized Healing Journey(s)

No refund, either in full or in part, will be made with respect to all arrangements for tickets, accommodation, meals, sightseeing excursions, tours, or other services that are included in your Personalized Healing Journey(s) fare but not utilized by the traveler, or where the traveler amends, cancels or otherwise varies such arrangement after commencement of the Journey. If, after a Journey has begin commenced, any service(s) in the itinerary cannot be fulfilled or any change(s) to the itinerary are necessitated for any reason(s) beyond our control, especially during peak seasons or upon the occurrence of a force majeure event, such as an act of God, earthquake, fire or other natural disasters, weather conditions, war, civil unrest or terrorist attacks, government or legislative actions, strikes, and labor unrest, diseases or pandemics, compulsory quarantines, or other similar events («Force Majeure Event»), we reserve the right to make reasonable changes to the itinerary and shall try -where possible- to arrange for the provision of a comparable alternative service. Any additional expense resulting from such changes shall be payable by Customer and any resulting saving will be refunded by Company to Customer. Should you reject our offer of an alternative service, we shall not be obliged to refund any fee paid by you in respect of the unfulfilled service(s), but may do so, on a case-by-case basis.

Transfer Of Bookings

If, for whatever reason, you cannot proceed with your Personalized Healing Journey(s) you may (as long as it is not less than 15 days before departure) find another person to take your place. This right of transfer is subject to a fee of 50 EUR per person. Upon mutual agreement with the Company, either the Customer who initiates the transfer or the Transferee, who receives the transferred Journey shall be liable to Healing Journeys for the payment of the balance, together with any additional charges imposed by the suppliers providing the component parts of your Journey.

In the event that the reservation should be transferred to another person, provided it is more than 15 days before the departure date Journey, remember it’s subject to submission of a new booking form sent via email.

Important Note: Most airlines do not allow name changes or cancellations after the tickets have been issued, or in the case of the low-cost airlines, once the names have been provided at the time of booking. In this particular case, the fee will be the full cost of a flight.

Travel Insurance

All travelers are strongly recommended to obtain a comprehensive travel insurance policy to protect against unforeseen circumstances, such as baggage loss, flight delays, travel agent insolvency, and medical emergencies. We shall not be responsible, under any circumstances, for any such matters.

Special Requests

It is the traveler’s sole responsibility to inform us of any special request he/she may have (special dietary requirements, requests for adjoining rooms, requests for a smoking room, etc.) at the time of reservation. All requests are subject to availability and confirmation, and we will not be responsible if any such request is not or cannot be met for any reason. Travelers who need special assistance must be accompanied by a capable companion or inform us if special arrangements are required.

Payment Options

We accept payments via credit, debit, and prepaid cards of Visa, Mastercard, Maestro, American Express, and Diners. Full payment by Credit/Debit card/PayPal or through bank transfer is required to complete your reservation/bookings.

No refunds are available once a Journey or service has commenced, or in respect of any travel offers, accommodation, meals, or any other services utilized. By sending the money through bank transfer, the Customer will be charged on his own bank expenses and payment must be only in Euros (€).

Behavior

Please be aware that the booking conditions of the supplier will normally state that your Journey arrangements can be terminated, with no refund, if your (Customer(s) behavior falls below an acceptable standard. Suppliers will also often require you to pay for any damage you cause to the accommodation or services. We are under no obligation to you if any event such as this occurs. The customer agrees to indemnify us for the full amount of any claim (including all legal costs) made against us by the supplier or any third party as a result of your (Customer(s) conduct.

All participants in Journey(s) operated by us are expected to obey the local laws and regulations and any failure to do so may relieve us of any obligation that they may otherwise have under these booking conditions.

Feedback

We welcome feedback from our customers. In addition, you can contribute to our site in a number of ways, such as making comments and uploading photos («Content»). We can use your content in a variety of ways, including displaying it on the site, distributing it, and using it in ads. We reserve the right to remove inappropriate content from the site and you are fully responsible for your content if it violates third-party rights, intellectual property rights, trademark, privacy, or property rights. If we use your content in any ads, you are not entitled to any compensation.

Confidentiality/Privacy/Liability

We will comply with all relevant obligations pursuant to the General Data Protection Regulation 2016/679) governing the collection, use, disclosure, and care of your personal data in accordance with this privacy statement.

Our obligations, and those of our suppliers providing any transport, services, or facilities involved in the arrangement of your Journey, are to take all reasonable skill and care to arrange the provision of such services and facilities and, wherever we or our supplier is providing such service or facility to provide them with every reasonable skill and care. In the event of a dispute, you should show that such reasonable skill and care has not been used if you decide to make any claim.

We will not be responsible for any injury, illness, death, loss (including loss of enjoyment), damage, expense, cost, or other sum or claim of any description whatsoever that results from any of the following: The act(s) and/or omission(s) of the person(s) affected or any member(s) of their group or the act(s) and/or omission(s) of a third party not connected with the provision of visit and which were unforeseeable or unavoidable or «force majeure» as defined below:

Healing Journeys shall be entitled to cancel the booking or part of the Journey to make changes or substitutions in order to meet unexpected situations on giving written notice to the client if the Company is hindered from carrying out fully its obligations hereunder by circumstances beyond the company’s control, «force majeure», such as strikes, lockouts, riots, wars, whether declared or undeclared, hostilities, civil disturbances, acts of God, acts of governments or other authorities, epidemics, quarantines, custom regulations, delays, or cancellations of its suppliers.

Third-Party Providers

We incorporate and rely on the services of transport companies and other third-party service providers for our Company. These Terms and Conditions and all arrangements or bookings relating to the Personalized Healing Journey(s) are additionally subject, in every respect, to any terms and conditions that may be imposed by these third-party service providers. Whilst we will try to render reasonable assistance to our Customers wherever possible, we have no control over these third-party service providers and shall not be liable, in any way, for any changes made by or acts or omissions on the part of such third party service providers in connection with any Personalized Healing Journeys.

Healing Journeys’ Limits of Responsibility

- If in doubt whether something is included in the price of the Journey(s), please inquire.

- In case of booking any services(activities) Customer(s) accepts and assumes all liability for the risks, dangers, and hazards of and the possibility of injury, danger, or death from, and in any way associated with participation in the activity without limitation, including unfavorable weather conditions, food sickness, allergic reactions etc.

- Customer should adhere to the starting time and meeting point of the Journey (if applicable) as indicated upon communication with our Company. If a participant is late, Healing Journeys will consider this a no-show, his participation in the Journey will be canceled and no refund will be provided. Healing Journeys will not proceed to any refund in case you lose your flight, you are not ready at the time set of your transportation appointment or you give wrong details about your arrival etc. The departure of a coach, ship or train will not be delayed for passengers who are not on board by the stated departure time.

-Accident or Loss: We have no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused. We do not own or manage the ships, vehicles, accommodation, and restaurants used and we have no liability for loss or damage caused by the proprietors or operators thereof. Baggage is at the owner’s risk throughout the tours.

Our Company and /or its employees act only as an agents for the hotels, villas, apartments, restaurants, airlines, train and bus companies, ship lines, owners or contractors providing accommodations, transportation providers, or other services providers. By acceptance of any Personalized Healing Journey(s), receipts, or tickets, the our client agrees that Healing Journays assumes no liability for any loss, injury or damage to a person or property, or otherwise any connection with any accommodations, transportation, or other service, resulting directly or indirectly from any acts of co-travelers, suppliers, nature, or dangers, delays, cancellations, and incidents related to the sea or weather conditions, health related problems before, after, or during the Journey(s), earthquake, fire, breakdown in machinery or equipment, acts of government or other authorities de jure or de facto, wars, whether conditions, declared or not hostilities, civil disturbances, terrorist attacks, strikes, bank holidays, capital controls, riots, thefts, pilferage, epidemics, pandemics, quarantines, medical or custom regulations, defaults, delays or cancellations or changes in itinerary or schedules, or from any causes beyond the control of Healing Journeys or for loss or damage resulting from insufficient, or improperly issued passports, visas or other documents, and that Healing Journeys assumes no liability sustained or incurred by a Healing Journeys Customer as a result of any foreign causes and is not liable for defaults or breach of contract of those persons, suppliers, or companies not directly under the control of Healing Journeys. Healing Journeys shall not be responsible for suppliers’ failure to comply with any laws or any intentional or negligent actions or omissions on the part of such suppliers. Healing Journeys reserves the right to substitute hotels, villas, apartments, or any other services with the best available alternatives and make any changes in the itinerary that were deemed necessary or caused by airline, train, or ferry schedules, or other reasons. Land transportation is provided in accordance with the itinerary by private buses, commercial trains, minibusses, or licensed cars, depending on the itinerary and the size of the group. By embarking on his/her travel, the traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected.

Settlement Of Disputes

The Office and the Traveler undertake to resolve in good faith any dispute that may arise during the execution of the Agreement. If the amicable resolution of the dispute is not possible, the Courts of Athens are competent.

Contact Us

Feel free to contact us with any additional questions you may have in connection to the above General Terms&Conditions.

Healing Journeys Email: contact@healingjourneys.com

PRIVACY POLICY

With the information about Privacy Policy and Personal Data Processing (hereinafter «Policy», «Privacy Policy»), we provide users of our website (hereinafter «Users», «you») how IE Yaroslava Bondar (hereinafter «Healing Journeys», «Company», «we») processes your personal data when you visit the website www.healingjourneys.com (hereinafter «Website», «Site»).

Respecting the privacy of the Users, we have adopted and applied the Policy, the Directives and Regulations of the European Union (in particular the General Regulation for the Protection of Personal Data (EU) 2016/679 – GDPR, hereinafter «GDPR»), the Recommendations, Statements, Opinions, and Guidelines of European bodies (Supervisory Authorities, EDPB, Art. 29 WP, etc.), as well as the relevant decisions, directives and regulatory acts of the national supervisory authority, the Personal Data Protection Authority (hereinafter «PDPA») and is subject to the legal formulations and limitations they define (hereinafter «Legislative Framework»).

The Website and the services provided through the Website are directed exclusively to persons over the age of 18 and no information is knowingly collected from persons under the above age limit. If you are under 18 years of age, you may not use the Website or submit your information or data to us.

Furthermore, within the Policy, the necessary information is provided regarding the categories of personal data we collect, the legal basis of processing, and the purposes for which they are collected as well as the means of processing them. The way of collecting, using, and storing personal data is transparent, the Company urges visitors and anyone interested to read the Policy, in order to obtain the following information. If you have any comments, questions, or concerns, you can contact us by email or by submitting a request through the contact form available on the Site.

Personal Data – Basic Definitions And Processing Principles

Personal Data is any information relating to an identified or identifiable natural person («data subject»), i.e. the person whose identity can be ascertained, directly or indirectly, in particular by reference to an identification element, such as a name, an identification number, to location data, online ID, etc. In addition, personal data includes data related to you, such as your IP address or the type of device, from which the Website is used.

The term processing of personal data means any act or series of acts carried out with or without the use of automated means, on personal data or sets of personal data, such as collection, registration, organization, structuring, storage, adaptation or alteration, retrieval, retrieval of information, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, deletion or destruction.

The processing of personal data by the Company is governed by the following Principles:

- Personal data is processed lawfully and legitimately in a transparent manner in relation to the data subject.

- Personal data is collected for specified, explicit, and lawful purposes and is not further processed in a manner incompatible with these purposes.

- Personal data is appropriate, relevant, and limited to what is necessary for the purposes for which it is processed.

- Personal data is accurate and, when necessary, updated. All reasonable measures are taken to immediately delete or correct personal data that is inaccurate, in relation to the purposes of the processing.

- Personal data is kept in a form that allows the identification of data subjects only for the period required for the purposes of processing the personal data. Personal data may be stored for longer periods, provided that they will only be processed for archiving purposes in the public interest, for scientific or historical research purposes, or for statistical purposes in accordance with Article 89(1) GDPR and provided that there are appropriate technical and organizational measures to ensure the rights and freedoms of the data subject.

- Personal data is processed in a way that guarantees the appropriate security of personal data, including its protection against unauthorized or unlawful processing and accidental loss, destruction, or deterioration, using appropriate technical or organizational measures.

Collection And Processing Of Personal Data

The Company, through its Website, collects information about you only if you provide personal data, which is necessary for the initiation, maintenance, and execution of business relations with the Company, existing or future, depending on the product or service provided and the current Company procedures and policies.

If you provide your consent in order to receive newsletters from us from the relevant field of the Website, then the processing of your e-mail address or other identifying information that you may provide will be carried out for the purpose of sending the relevant newsletter, to keep in touch with the Company, to receive promotional material from the Company and to be informed about the range of services provided by the Company, which may be of interest to you and are provided through the Website. The legal basis for this processing is your consent. You can withdraw your consent at any time via the unsubscribe link at the bottom of our newsletters.

If you send an e-mail to our support team or contact us via the corresponding option on our website, or contact us via the phone, the live chat option, using the What's App application, on our website, we collect the personal data you provide, such as your first name, last name, postal address, telephone number, email address, etc. We may also process support issue information, review conversations with customer support representatives, and analyze any feedback provided to us through voluntary customer surveys, as appropriate, to help troubleshoot and resolve your issue. The Legal basis for processing this information for these purposes is the Company's legitimate interest in providing quality support to its customers.

In the event that you will use our services, such as making a reservation through our website or making a reservation by contacting us by email, we collect personal data for the provision of your services, such as name, surname, email address, postal address, financial details, card details, telephone number, mobile phone number, bank account, identity card, tax registration number, passport and other proof of identification or verification in order to verify your identity, check in and check out dates. The legal basis for this processing is the legitimate interest of the Company, in the context of servicing and providing optimal services to you and/or in the context of taking action at your request, before and/or after the conclusion of a contract/agreement between us.

Our third-party partner, Revolut, processes payment information when users book or use services through the website (Article 28 GDPR). Revolut will receive personal data, including your email address, card details, and IP address, which it will handle in accordance with its privacy policy in your country. Inform us of charges and refunds for your account. This partner of ours, as well as possibly other third-party natural or legal persons, are «Processors» and are committed to complying with the legislative framework on personal data protection and to ensuring the integrity of confidentiality, availability, and, in general, the observance of confidentiality and privacy of personal data. We do not receive or store your credit card information.

We receive your technical data, such as your Internet Protocol (IP) address, each time you browse our Website, as well as how you use our Website (see Cookies Policy), the browser you use, your time zone and location, operating system and its version, screen size, device name and manufacturer, device IMEI code, etc. The legal basis for processing this information for this purpose is your consent for these purposes.

Portions of the website use Google Maps/Earth services, including the Google Maps API(s). Your use of Google Maps/Ground is subject to the Google Maps/Ground Additional Terms of Use and Google's Privacy Policy.

Sensitive Personal Data

The Company does not process your sensitive personal data (data of special categories), i.e. data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, as well as processing genetic data, biometric data for the purpose of unambiguous identification of a person, data concerning health or data concerning a natural person's sexual life or sexual orientation, given that the above is not necessary for the fulfillment of the purposes, based on the principle of minimization, necessity, and proportionality.

Transfer Of Personal Data

The Company does not trade your personal data in any way. Access to your personal data is provided only to the authorized employees and/or to third natural or legal persons – partners of the Company («Processors») who act on our behalf, in particular providing services of registration and/or storage of your data and/or services related to the operation of the Services. For example, we may transfer your data:

– To Hostinger for the operation of our system to provide our services

– To Localrent.com for the provision of our services

– To Trip.com for the provision of our services

– To Ratehawk for the provision of our services

– To TBOHolidays for the provision of our services

– To Ferryscanner for the provision of our services

– To Viator for the provision of our services

– To Revolut and PayPal for payment procedures.

– To external business consultants (lawyers, auditors, and others)

Our partners maintain servers in various international locations. Therefore, your data may be processed outside your country of residence. Although personal data protection laws differ between countries, data will be processed by our partners in accordance with applicable laws and their respective privacy policies. We choose partners who comply with the current legislation and follow the relevant provisions of the current legislative framework, in particular the art. 44 ff. GDPR. The law governing the transfer of data between countries is constantly evolving, so you may find that we update this section periodically.

Your personal data may be transmitted to competent law enforcement authorities and/or other bodies, in the context of fulfilling the Company's legal obligations, when this is permitted by law and required for compliance with a legal obligation or for the documentation, exercise, defense or rebut legal claims or when illegal activity is detected (including to comply with the Terms of Use and Policy) or if such transfer is deemed necessary to prevent vital interests of individuals (eg personal injury).

Additionally, we may transfer your data to an affiliate or third party in the event of any change of ownership or reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any part of the Company's operations, assets, or inventory, including, without limitation, in connection with any bankruptcy or similar proceeding, provided that any such entity processes your personal data under the Policy, subject to applicable law. In any case, you will be informed and your consent will be requested, in all cases where this is required.

Personal Data Of Minors

For the purposes of the Policy, persons under the age of eighteen (18) are considered minors. Our Company does not process, through its Website, the personal data of minors. It is pointed out when the processing of personal data is based on consent according to no. 6 para. 1 f. (a) GDPR, in relation to the provision of services by the information society directly to a child, the consent provided by the minor and consequently the processing is legal, as long as the minor is at least fifteen (15) years. In case the minor is under fifteen (15) years of age, the processing is legal only if consent is given or approved by the person who has parental care of the minor (no. 8 GDPR in conjunction with no. 21 n. 4624 /2019).

If you are a parent or guardian and it has come to your attention that your minor child has provided personal data to our Company, please contact us immediately. If we realize that the personal data we process belongs to a minor without the consent of his parent or guardian, we will take the necessary measures to immediately delete this data and avoid such future incidents.

Social Media

Our Company has a presence on social media (Facebook, Instagram, etc.). In conjunction with our Policy, the Company provides Users with the necessary information regarding the processing of personal data through social media. Through social media, our Company often gives you the opportunity to submit comments, send messages, stay informed about our news, etc. In all the above cases regarding the processing of personal data, the controllers are both our Company and the respective responsible person of the social networking platform (Facebook, Instagram, etc.) in accordance with art. 26 GDPR. Therefore, it is not always possible to have full knowledge of the type of data that the operators of the respective platforms process, but nevertheless we make the best efforts, take care of the configuration of our social media pages, and act according to the possibilities that we have from the operators, in order to ensure the processing of your personal data, in accordance with the applicable legal framework. When you interact with us through social media, the purpose of processing your personal data is to provide service and support (where this is possible, e.g. contacting us by sending a message or posting a comment). If you contact us through the aforementioned means, the legal basis of the processing is our Company's legitimate interest, in the context of assisting you and resolving requests or issues you submit.

If you wish to receive more information about how social media operators process personal data, you can refer to the privacy policies posted on the official websites of the above media (Facebook, Instagram, etc.).

Preservation Of Personal Data

The data retention time depends, in particular, on the respective purpose of processing (limitation of processing). After the expiration of the data retention period, the personal data is deleted securely and irretrievably. We will not retain your personal data longer than necessary to fulfill the purposes for which it was collected, subject to applicable law permitting or requiring longer retention.

If deemed necessary to comply with our legal obligations or settle disputes, particularly in the event of claims, we may retain your data as required by law, even if there is no longer a need to provide services to you.

The Company defines the maximum period of retention of personal data as ten (10) years with the possibility of extension, in the event of a claim or pending dispute or indication of an audit by public (tax, etc.) authorities.

Data Protection Rights

As data subjects, you retain all your rights as provided by the applicable data protection legislation, namely:

The right to transparent information and information for the exercise of your rights (no. 12, 13, 14 GDPR), before and during the processing, i.e. the right to be informed about the processing of personal data and about your rights. To that end, we provide you with this information in the Policy and encourage you to contact us for any clarifications.

The right of access (no. 15 GDPR) to your personal data, processed by the Company, as a «Processor», i.e. the possibility of knowing and receiving a copy of the data concerning you.

The right to correct inaccurate or incorrect data and to fill in incomplete data (no. 16 GDPR), i.e. the right to correct your information, which the Company maintains.

The right to delete your personal data («right to be forgotten») (no. 17 GDPR). This right is subject to conditions, and subject to the reservation of legal obligations and any legal claims of the Company, for the preservation of the data, based on the provisions of the current legislation. The request to delete some or all of your personal data can be granted under certain conditions and subject to legitimate reasons for maintaining and continuing the processing of the Company provided that the interests of the Company are not affected.

The right to data portability, means, you have the right to request your personal data, in a structured, widely used, and machine-readable format, as well as to be transmitted, subject to law, to another controller, provided that this does not adversely affect the rights and freedoms of others, in accordance with the provisions of the law (no. 20 GDPR).

The right to limit the processing, in the event that their accuracy is disputed, or the processing is illegal, or the purpose of processing is missing provided that there is no legal reason for the processing and the data cannot be deleted (no. 18 GDPR).

The right to withdraw the consent provided, on a case-by-case basis, at any time, by contacting us through any means, as provided for in the Policy (no. 7 par. 3 GDPR). It is noted that, in this case, the legality of the processing is not affected by the withdrawal of consent, up to the point in time when it was withdrawn.

Right to object to the processing of your data for reasons related to your particular situation in the event that your data is processed for the purposes of the Company's legitimate interests (no. 21 GDPR) and in particular to object to automated decision-making (no. 22 GDPR),

Any request regarding your personal data and the exercise of your rights, in accordance with the provisions of the current legislative framework for the protection of personal data, should be addressed in writing to the email address: contact@healingjourneys.com.

Our Company makes every effort to take the required actions within thirty (30) days of receipt of each request, unless the work related to its satisfaction is characterized by particularities and/or complications, based on which the Company reserves the right to extend the period of completion of the actions, for an additional sixty (60) days. Certainly, in this case, the subject will be informed of the above extension, within the period of thirty (30) days.

In the event that our answer does not satisfy you, you have the right to contact the European OED for Alternative Dispute Resolution. According to Directive 2013/11 / EU and Parliament’s Regulation 524/2013, all disputes between consumers residents, and traders established in the European Union resulting from the sale of goods or the provision of services may be submitted to an electronic dispute resolution platform, providing a single point of service for consumers and traders seeking to resolve their disputes out of court online. You can visit the European OED platform by following this link.

Technical And Organizational Measures

We are committed to securing and protecting your personal data, implementing and regularly reviewing appropriate technical and organizational measures to ensure and preserve the level of technological and physical security, that is appropriate for the protection of personal data provided to us, in accordance with the applicable legislation (no. 32 GDPR).

We demonstrate, as far as possible, diligence in the consistent and continuous implementation and updating of technical and physical security measures, helping to protect your information from unauthorized access, loss, destruction, or alteration and ensuring the integrity, confidentiality, and availability of personal data.

In order to validly and promptly deal with a potential breach of personal data, we adopt, update, and implement appropriate internal procedures, in accordance with best practices and international standards.

Changes To Privacy Policy

The Privacy Policy may be revised periodically, in order to respond to changes in the relevant applicable legislation, but also to new services, and new products and to improve current offers and internal procedures. Any changes will be effective upon posting of the revised Privacy Policy. We encourage you to review the Policy regularly.

The aforementioned modifications and/or updates will be made without prior notice, however, we will notify you if such changes are significant. This notification will be provided in particular by email or by posting a relevant notice of the changes on the Website.